Right of withdrawal

1. Who it applies to

The right of withdrawal belongs only to clients who are consumers: natural persons who contract for a purpose outside their business or professional activity.

If you are contracting for your business as a sole trader, company or professional, you have no right of withdrawal, in accordance with article 3 of the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (TRLGDCU, the Spanish consolidated consumer protection act). In that case, the cancellation terms are those set out in section 10 of the terms and conditions.

2. Time limit

You have 14 calendar days from the date the contract is entered into to withdraw without having to justify your decision and without any penalty.

The contract is entered into when you take out the fee to publish your site and the first charge is confirmed. Building it, editing it and viewing it with the draft watermark is not contracting: there is no contract, and therefore no period to count, until that moment.

If you redeem a promotion with a trial period, the contract is entered into when you provide your card, even though the first charge is made when the trial ends, and the period counts from that moment. As nothing has been charged during the trial, withdrawing within it gives rise to no payment and no refund: the contract is undone and the charge is never made. Cancelling during the trial, from your account area, has that same effect and does not require you to invoke this right.

If you order a domain registration, that is a separate contract from the fee, with its own period, counted from the moment its payment is confirmed.

And each annual renewal of that domain is a new contract in turn, with its own period counted from the moment its charge is confirmed. Before each renewal you are told, thirty days in advance, in your client area and by email, the exact amount and the date it will be charged; during that time you can cancel it from there and nothing is charged.

3. How to exercise it

You simply need to communicate your decision unambiguously before the deadline expires. You can do this by:

• Sending an email to contacto@diazoliva.com.
• Sending in writing the form that appears at the end of this document (its use is optional).

To meet the deadline, it is enough for the communication to be sent before it expires.

4. Effects, depending on what you took out

The fee: a full refund, and no waiver from you

The service begins to be performed there and then. Once your payment is confirmed, the watermark is removed from your site and the site is published and served, automatically and within minutes, well before the 14 days have elapsed. Even so, you are not asked for any declaration of an early start or any waiver of this right.

Consequences, in accordance with articles 102, 103.a and 108 of the TRLGDCU:

• You keep the right for the 14 days. The service is a continuing performance (having the site published, served and editable), so within that period it does not become "performed in full" and the right is therefore not extinguished.
• And the refund is made in full. Article 108.4 provides that you bear no cost for the service provided during the withdrawal period when you have not expressly requested that performance begin within it. As that request is not asked of you, the full amount of the current period is refunded even if your site was published throughout those days.
• It takes one click from your client area, with no explanations and without having to invoke this right. The ways set out in section 3 work too.
• If you contracted as a business, this right does not apply to you, but the provider grants you the same period and the same refund as a commercial guarantee. It is in section 10 of the terms.

The trial period: there is nothing to refund

Nothing has been charged to you during the trial, so withdrawing within it gives rise to no payment and no refund: the contract is undone and the charge is never made. Cancelling during the trial, from your account area, has that same effect.

A domain registration: here the right really is extinguished

That is the exception, and the only one. Registering a domain is not a continuing performance but an act performed in full within minutes: once the domain is registered in your name the contract has been performed and the right lapses under article 103.a of the TRLGDCU. That is why, in that service only, before paying you are asked to tick two separate boxes that are not pre-ticked, in accordance with article 98.8 of the TRLGDCU:

☐ I want the domain registered now, without waiting for the fourteen days of the right of withdrawal to pass.

☐ I understand that once it is registered in my name the order is fulfilled and I can no longer withdraw or get the amount back.

If the domain cannot be registered you have nothing to withdraw from: the full amount comes back on its own.

With the renewal of that domain those two boxes are not requested, because you are not confirming anything again: it renews on its own. What there is instead is more time, and at no cost. Thirty days in advance you are told the exact amount and the date, in your client area and by email, and until that date you can cancel the renewal from the domain's page, without being charged anything and without having to invoke this right. Once the renewal has gone through, extending the registration is done within minutes and cannot be undone, so withdrawing afterwards does not give rise to a refund of that year. The domain stays in your name until that year ends and you can move it to another registrar whenever you like.

5. Effects of withdrawal

If you withdraw validly, all payments received will be refunded to you without undue delay and, in any event, within a maximum of 14 calendar days from the date your communication is received. For the fee that refund is made in full, as explained in the previous section.

The refund will be made using the same means of payment used in the initial transaction, unless you expressly state otherwise. You will not incur any costs as a result of the refund.

On withdrawing, your site stops being published and you acquire no exploitation rights over it. Nothing is deleted: it is kept in full, with its content and its editor, in case you take out a fee later.

Withdrawing is not the same as cancelling, and the two are worth keeping apart. Withdrawing undoes the contract as though it had never been entered into, so the transfer of rights never takes place. Cancelling, by contrast, ends a contract that did exist: there you keep the exploitation rights over the site built indefinitely, on the terms of section 7 of the terms and conditions.

6. Withdrawal form

(You only need to complete and send this form if you wish to withdraw from the contract. Its use is not compulsory.)

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For the attention of Díaz Oliva
Address: Calle Alzina 52, 28044 Madrid, Madrid, España
Email: contacto@diazoliva.com

I hereby give notice that I withdraw from my contract for the provision of the following service:

• Service contracted: ...................................................................
• Project reference number: ...........................................
• Date the contract was entered into: ............................................
• Consumer's name: ...........................................................
• Consumer's address: .........................................................
• Consumer's signature (only if submitted on paper): ................
• Date: ......................................................................................

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7. Complaints

If you believe your rights have not been upheld, you can contact contacto@diazoliva.com. You can also approach the consumer authorities of your autonomous community or the courts of your place of residence.

Note on the European online dispute resolution platform: Regulation (EU) 524/2013 was repealed by Regulation (EU) 2024/3228. The platform stopped accepting complaints on 20 March 2025 and shut down definitively on 20 July 2025, so it is no longer appropriate to refer users to it.